At St Andrews House, we wholly embrace the Relatives and Residents Association’s 12 Keys to Care.

12 essential areas to be addressed to give excellent care to older people.

Our Approach

At St Andrews House, we wholly embrace the Relatives and Residents Association’s 12 Keys to Care, which cover the 12 essential areas to be addressed to give excellent care to older people. We are proud to state our approach to the 12 keys and how we ensure these needs are met for every resident.

The 12 Keys

These are the 12 key factors that we consider to help you make the right choice of care.

1. Care Plan
2. Care at Night
3. Daily Life
4. Dementia
5. Emergencies
6. End of Life Care

7. Eating and Drinking
8. Family and Friends
9. Listening and Talking
10. Mouth and Teeth Care
11. Personal Care
12. Privacy and Choice

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’12 Keys to Care’ guide

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Talk to us

We are always pleased to meet with you for an informal chat and a walk around the home, at which point we can talk about and show you the level and standard of services that we are proud to offer. The team at St Andrews House are here to help you make the right decision about your care requirements.

Read more about the Relatives and Residents Association’s work.

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